JWI 550: Operations Management
Course Project Part C
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Six Sigma Project Charter(s)
Due: Sunday, Midnight of Week 7 (10% of course grade)
Six Sigma projects are powerful tools for achieving breakthrough improvements. Improvement projects utilize
the DMAIC methodology, while design or re-design projects use the DMADV methodology. Such projects
can be undertaken for large or small initiatives, but because they require a fair bit of work in planning and
engaging the team, are usually applied in situations where a significant change effort is likely to lead to an
outcome well in excess of the work put into the project.
In the first two parts of your Operations Management Course Project, you have: (A) mapped and analyzed the
value stream, and (B) organized Kaizen or Work-Out sessions to address improvement opportunities which
do not require rigorous data analysis. Now you are ready to move forward with one or more projects that
leverage the power of Six Sigma’s tools and rigorous data-driven analysis. A project charter is needed for
each proposed Six Sigma project. Project charters enable management to understand, evaluate and approve
projects for launch.
Use your work in Part A and Part B of your Course Project, and what you have learned so far in this course to
identify a potential Six Sigma project that can benefit the value stream and your organization.
1) Explain the Six Sigma project(s) that you would recommend to senior management, and justify your
2) Develop a detailed Project Charter for your recommended project. The project charter must include the
a. Problem statement
b. Goal statement or Objectives
c. Project Scope.
d. Critical-to-quality requirements or CTQs of the processes within the scope of this project
e. Key metric Y (or key metrics Ys)
f. Expected operational and financial benefits of the project
g. Milestone dates for each phase of DMAIC (or DMADV)
h. Project team (titles of project team leader and members)
i. Champion (title of executive or senior manager)
Your work is to be submitted in Word. Total length should be 3 – 4 pages. Since this is a charter, put some
thought into how best to present the material visually. At an absolute minimum, you should include clear
headers and sub-headers, but you may also want to call out certain elements, like timelines or key
milestones, etc. using graphics, tables or colors to make the charter visually appealing and easy to read
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